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FAQ: Your Bookings

23/10/2021 by Pepe Blas

The “My Bookings” section of the control panel displays the bookings made by the Traveller. The stages through which a booking request go through are

  1. Booking request pending acceptance by the Host.
  2. Booking request accepted by the Host (Booking Deposit Invoice issued)
  3. Booking Deposit Invoice paid by the Traveller
  4. Invoice for the remaining amount to be paid by the Traveller.
  5. Invoice for the remaining amount fully paid by the Traveller.

Cancellation of a booking

The Host may cancel booking requests and confirmed bookings at any stage upon cancellation request by the Traveller and in compliance with the cancellation rules set out in the Listing, in the rental contract and in accordance with the paragraph 6 of the terms and conditions of Cumbre del Sol Holiday Rentals. Communications between the Traveller and the Host must be made through the My Inbox messages service of the control panel.

The screenshots below show examples of the different booking request stages:

  • Booking request pending acceptance by the Host

  • Booking request accepted by Host (Invoice for deposit payment issued)

  • Booking Deposit Invoice paid by the Traveller

  • Invoice for the remaining amount fully paid by the Traveller.

The Host can also make bookings for its accommodation him/herself without having to receive a booking request from the Traveller.